Enel

Enel Energy

Enel Concept






Today’s customers expect contextual, proactive and personalised services. The supplier, in all its forms, is the personal channel who accompanies people in their daily life, the bridge between the physical and virtual experiences. The supplier must be able to generate a contextual experience both during the engagement and loyalty, engaged in a transparent manner in the customer journey. The prolonged interaction with its customers through physical and digital touchpoints enhances the profile of each customer.